Jimmysdeals.com.au

Posts Tagged ‘mystery shopping services’

Why save your receipts when going mystery shopping?

Monday, December 5th, 2011

Mystery shoppingWe briefly mentioned in our last mystery shopping entry that companies that hire you as their mystery shopper reimburse you for the costs of your mystery shopping (for example, reimbursement for food at a restaurant or hotel that you need to review). But there’s one very important thing you need to remember as a mystery shopper if you want to get back the money you spent for a review: always, always save your receipts!

Without the receipt, the mystery shopping company won’t reimburse you. You will need to either take a photo of the receipt, scan it, or fax it to the company. You will be required to save your receipt for around six months to a year.

Aside from being reimbursed, the receipt will also show you the following information that’s important to your shopper report:

  • Business name
  • Address
  • Date and time of purchase
  • Amount you spent
  • Name of person who served or waited on you
  • What you purchased
  • Transaction number

It would be difficult to remember these information if you don’t have it on paper, plus if it’s your first time going mystery shopping, you might be so nervous that you forget the important details.

If you aren’t given a receipt, ask for it! If you don’t have a receipt, you won’t be able to get paid, and you’ll have wasted time and money. If they can’t give you a receipt for some reason, you can ask for a handwritten receipt and say that it’s for work (but don’t reveal that you’re a mystery shopper!). While writing your report you would then have to mention that an electronic receipt wasn’t available, so you asked for a handwritten receipt instead.

Mystery shopping’s mystery audit

Thursday, April 14th, 2011

Mystery auditOccasionally, as a mystery shopper you would need to reveal themselves to the shop. Other times, you might be sent out on a mystery audit. A mystery audit or mystery shop audit is hugely different from the usual mystery shop job for the following reasons:

  • You are required to call the business ahead of time and inform them of your coming
  • You need to check the store. For example, make sure brochures are current and well stocked or whether the sale signs displayed around a store are correct
  • Most of the time you will have the manager with you during your audit, to assist you in finding the areas you need to audit.

The mystery audit or mystery shop audit requires a lot of recording and attention to detail.

Learn how to start mystery shopping.

When a mystery shopper reveals theirself

Wednesday, April 13th, 2011

A mystery shopperAside from some things you need before you can start mystery shopping, you should also know that there are some shops that will require a mystery shopper to reveal himself or herself.

Why does this need to be done? Because sometimes, the mystery company will require a mystery shopper to hand out a prize to that branch if the shop manages to do the required processes correctly. The mystery prize can be anything from a pre-paid Mastercard to a gift card.

For example, one mystery shopper was required to buy popcorn from a popcorn stand of that company:

  • The mystery shopper’s line (as dictated by the mystery company): “I’d like a popcorn please”
  • What the mystery shopper should check: That the employee would respond with, “Would you like a large” or “Would you like to make it a combo and get a drink too?”
  • If the employee answered it this way, then the mystery shopper would agree to make it a large or make it a combo and get a drink.

Afterwards, the mystery shopper would ask for a manager and then reveal that he or she is a mystery shopper, and either:

  • Give out the prize and ask the manager to complete a form (if the employee responded correctly), or;
  • Ask a manager to complete a form if the employee didn’t respond correctly

Some people choose not to accept this kind of mystery shopping because it would become a rather uncomfortable situation should the shop be unsuccessful.

If a shop is unsuccessful, the mystery shopper should return the prize to the company.

For more information about mystery shopping, you can read our introduction to mystery shopping, where to start in mystery shopping, and why it’s important to save your receipts when going mystery shopping.